Home » News » AT&T, T-Mobile, Verizon offer help for People Affected by Hurricane Laura by Slashing Overages

AT&T, T-Mobile, Verizon offer help for People Affected by Hurricane Laura by Slashing Overages

AT&T, T-Mobile, Verizon offer help for people affected by Hurricane Laura by slashing overages

As we all know, Hurricane Laura has wreaked Louisiana by hitting the state as a Category 4 storm. Although it has weakened into a Category 2 storm, it has left behind a destruction trail in Louisiana and Texas. 

Presently, about 4,00,000 people in Louisiana and about 11,000 people in Texas are without electricity. Mobile communication has become the need of the hour Owing to these conditions. Previously, during such crucial times, mobile carriers have ensured that they offer the best help possible. Now, AT&T, T-Mobile, and Verizon have cut down some rates and are offering bill relief. Here is what the residents affected by the natural disaster need to know:

AT&T: AT&T has slashed off all the overage charges for talk/text/data for customers residing in areas that have 721 ZIP codes. It is effective from August 26 to September 1. They would be given credits that would be visible in their bills, and if at all there are any service charges, they would be withheld. Customers would be sent bills related to their overages.

AT&T says that if these customers encounter any bill alerts, they can be ignored as “accounts will reflect the credits and waived data, voice and text charges.” The mobile carrier issued a statement saying, “Overall, our wireless network in Texas and Louisiana is performing well. We continue to assess the damage, and we are working to address wireless and wireline customers who were affected by storm damage and power outages. With extensive flooding and commercial power outages in parts of the state, back-up batteries and generators continue to provide power to our facilities.” 

Apart from all of this, AT&T customers in these areas can opt for flexible bill arrangements provide they contact the customer care service effective August 27. All Louisiana retail stores are giving 25% discounts on all power-related gadgets and accessories. 

Customers who have been opting for AT&T’s video and home internet service can contact 1-800-288-2020 to inform about any mutilated pieces of equipment or if they intend to halt any of these services. Legacy DirecTV customers can reach out on 1-800-531-5000 for any issues.

T-Mobile (along with Sprint and Metro): T-Mobile and its child carriers Sprint and Metro has canceled overages for about 36 Louisiana parishes and 4 Texas counties. These places do not have many customers who have opted for unlimited service plans. It is effective starting August 27 to September 1. 

The parishes in Louisiana that have been spared from overages are as follows:Acadia, Allen, Avoyelles, Beauregard, Bienville, Bossier, Caddo, Calcasieu, Caldwell, Cameron, Catahoula, Claiborne, De Soto, Evangeline, Franklin, Grant, Iberia, Jackson, Jefferson Davis, La Salle, Lafayette, Lincoln, Natchitoches, Ouachita, Pointe Coupee, Rapides, Red River, Sabine, Saint Landry, Saint Martin, Union, Vermilion, Vernon, West Feliciana, WinnLikewise, the following counties in Texas are considered for overage exemption Jefferson, Orange, Shelby, Tyler

Verizon: Verizon offers unlimited talk/text and data to all of its customers (prepaid, postpaid, business) who have been affected by Hurricane Laura at absolutely no extra charges. The mobile carrier has recognized a few counties and parishes in Louisiana and Texas that are applicable for upgraded services between August 26 to September 1. 

Louisiana: Acadia, Calcasieu, East Cameron, Jefferson, Jefferson Davis, Orange, Southern Newton, Vermilion, and West Cameron

Texas: Allen, Beauregard, Bolivar Peninsula, Chambers, Coastal Galveston, Coastal Harris, Evangeline, Galveston Island, Hardin, Inland Galveston, Northern Jasper, Northern Liberty, Northern Newton, Polk, Rapides, Southern Jasper, Southern Liberty, Tyler, and Vernon

Customers in these counties and parishes are eligible for these special services between August 28 to September 1:

  • Louisiana: De Soto, Natchitoches, Red River, Sabine
  • Texas: Angelina, Nacogdoches, Sabine, San Augustine, and Shelby

Help from Lyft for affected people: In Texas, Lyft is offering 2 rides for $15 for the evacuation centers listed as under:

  • Austin Convention Center (500 East Cesar Chavez, Austin, 78101)
  • Circuit of the Americas Raceway (9201 Circuit of the Americas Blvd, Austin, 78617)
  • Forge for Families (3435 Dixie Drive, Houston, 77021)
  • Cesar E. Chavez High School (8501 Howard Drive, Houston, 77017)
  • Salvation Army (4516 Irvington, Houston, 77009)
  • 15515 East Interstate Highway 20, Mesquite, 75182
  • 254 Gembler Rd, San Antonio, 78219

It is valid until September 3. Users are required to use the code LAURARELIEF20. Houston residents can dial 211 for ordering a ride.

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