Microsoft to Offer Free Repair Services to Surface Laptop 3 Screen Cracks

Recently it has come into the knowledge that many users have started complaining for no apparent reason about their laptop screen of Surface Laptop 3. Surface Laptop 3 has been a new launch by Microsoft in October 2019. The Laptop represents a big change in the series of Surface that first came into the market in 2017. But consumers have reviewed that it is remarkably similar to all its prior models, and they haven’t quite seen any changes in the new model. The fact still stays that it’s bigger than the previous products and has a completely different processor.

Microsoft has assured a thorough investigation which already had been started conducting since February this year. After the investigation, Microsoft has already issued a few statements and had explained that the problem was caused due to a potential reason. In a good note, Microsoft has offered free repairs for its consumers who are being affected by the said problem.

While rumors were running high, sources have reported statements given by Microsoft that said: “We have investigated claims of the screen cracking on Surface Laptop 3 and have determined that, in a very small percentage of cases, a hard foreign particle may cause a hairline fracture in the glass that may seem to appear unexpectedly or without visible cause,”. The statement was supported with documents, and the company also added “If you believe your Surface Laptop 3 is experiencing this issue, you are encouraged to contact our Microsoft Support to initiate a repair free of charge during the warranty period of the device,”

However, the Consumers that have bought Surface Laptop 3 with their new policy of previously paying for repair can easily contact Microsoft and claim the reimbursement. Microsoft has assured that the consumer who fills that their policy covers this potential cause and have already paid for it will be distinguished and be given full support regarding repairs or reimbursement. Keeping aside the strange positioning of the laptops that are currently available in the market, the Surface Laptop 3 has a number of excellent qualities along with few flaws that need attention for improvement.  

Microsoft has always given a wide range of choices in its products for its customers to choose from. The Surface products that were launched by Microsoft came out as a huge hit in the market that changed the direction for tablet users as well as for those using traditional Laptops or larger laptops. The choices ranged from Surface Pro 7 to Surface Pro X along with 13.5 inches to 15- inch larger models.

The Surface Laptop 3 has a more traditional outlook that has outstanding use of trackpad and keyboard. It has a sharp look with a bright touchscreen giving it an ultra-modern touch with traditional vibes. With a sleek design and a sturdy build, the Laptop is giving an outstanding performance for the customers that are involved in everyday tasks. The similarity that has been seen between the Laptops has made it difficult for consumers to determine the use of this version of Surface Laptop 3.

Regardless of all the pros, the Laptop is showing cases of some faults that are disappointing the loyal customers who have kept their trust in Microsoft and its products for decades. Going on with the slight fault of screen cracks, the battery life of the Laptop is not as good as other products of 13 inch Windows coming from HP or Dell. Few consumers have even complained regarding an occasional bug that sometimes gets the Laptop to do haywire and reboot or just directly shutdown.

If these minor flaws are to be disregarded, the Surface Laptop 3 has come out as an excellent Windows 10 Laptop that is traditional as well as modern designed.

Image source: The Verge

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