Samsung recently received a lot of flak from a sizeable population of America, thanks to its refrigerators, which have almost entirely refused to make ice properly. Users, mostly women, and homemakers are nothing but frustrated.
The issue came to light when a user posted a complaint about the Samsung refrigerator through Facebook. It spread like wildfire and seems like the whole country has a voice in unison. No sooner than that, 2 hundred comments flooded in response to the post, supporting the complaint.
It seems like Floridan moms are the most troubled and being fed up with Samsung refrigerators. Samsung’s response to the complaints has been happening all over the country in a jiffy. After all, users had called repairmen again and again and made their basic fixes done which failed each time, though the fridges being still under warranty.
The problem encountered in all quarters is it Miami, Texas, Ohio, Illinois, or California remain the same. Icemakers have gone erratic. Due to uneven and improper accumulation of ice, a blockage happens. The ice gets condensed near the doors and the upper surface of the icemaker’s insides.
The ice maker does not make ice. And on top of that, thick layers of ice get deposited. Thus, owners find themselves unable to open the door. Even after repeated fixes, the problems remained as it is.
Needless to say, the problem appeared and resurfaced and, thereafter, got publicized owing to the social media buzz. But in 2017, a class-action lawsuit was also filed against few varieties of Samsung refrigerators. It was particularly in the cases of French door refrigerators by Samsung, made of stainless steel.
After the icemaker problems were reported, and taken to Samsung; those were sent to Samsung’s president office, after Samsung listened to the issues raised. The users have then ensured a speedy refund via an email. Within days, two of the users were refunded either partially or fully.
A user who faced a similar problem sought Samsung’s immediate assistance, and as a result, she was refunded $850 for her five years old refrigerator. Another user received a complete refund, which amounted to more than $3,100 for the refrigerator of Samsung’s new model.
Although Samsung has not put in place any recall for its refrigerator models, due to the ice maker issue, many fridge owners have called Samsung for a recall. Evidently, a Facebook group of more than 6 thousand members have joined hands in support of the demand.
Later reports found out that the Florida Department of Agriculture and Consumer Services’ officials had also received few complaints regarding Samsung refrigerators causing troubles for the previous year.
A Samsung spokesperson appeared for an official statement:Source
“In the event that the Samsung appliance malfunctions, contact Samsung, If the company is unwilling to remedy the issue, file a complaint with our division of consumer services either by phone 1-800-HELP-FLA (435-7352) or online at https://www.fdacs.gov/Contact-Us/File-a-Complaint/ where we offer mediation assistance.”
Lastly, if you encounter such problems with the icemaker, do seek immediate official assistance. And new buyers, beware!